Join our team as a Technical Support Specialist and unleash your dynamic and enthusiastic spirit! The ideal candidate will have impeccable relational skills and can create win/win environments for all parties that he or she works with. This candidate will be responsible for providing an excellent customer service experience and help customers achieve their desired goals.
Responsibilities
- Respond to customer inquiries via email, servicedesk or chat in a timely and professional manner
- Identify and troubleshoot technical issues related to our Products
- Work with customers to resolve technical issues and provide guidance on product functionality
- Escalate complex issues to next level support or development team as needed
- Provide regular status updates to clients and management
- Participate in product testing and quality assurance activities as needed; and
- Any other duties and responsibilities relevant to the role
Requirements
- At least 1-3 years of experience in the forex/financial trading or FinTech industry, preferably in support of customer success roles
- Basic knowledge of the Forex industry is a must
- Knowledge of MT manager/administrator is a must
- Fluency in written and verbal English is a must
- Experience with other bridges/hubs is a plus
- Familiarity with Atlassian products (Jira Software, Service Desk, Opsgenie, Confluence) is advantageous
- Experience with the Google Cloud Platform is a plus
- Knowledge of FIX API Protocol is a plus
- Arms
- Basic knowledge of Computer Networking Principles is a plus. Internet pliers , windows server
- Knowledge of Windows Server administration is a plus
- Knowledge of web APIs is a plus. Can connect using guidelines to web server - payserap - cash flow
- Empathic personality and genuinely love helping people
- Desire to build lasting relationships
- Strong analytical, assessment and problem-solving skills
- Ability to work independently with limited supervision
- Proficient in multitasking
- Possess a "Can-Do" attitude
- Demonstrates a growth mindset
- Excellent time management, writing and communication skills
Benefits & Perks
- Competitive Compensation: We offer a competitive salary package that rewards your skills and contributions.
- Work Arrangements: Rotating shifts (including night shifts) in our office.
- Learning and Development: Expand your knowledge and skills with access to training programs and resources.
- Collaborative Culture: Work in a supportive and inclusive environment that values teamwork and open communication.
- Employee Assistance Programs: Access confidential support for personal and professional challenges.
- Opportunities for Advancement: Grow your career and seize opportunities for professional growth within the company.
Who we are
Your Bourse is a global company specialising in providing a comprehensive Platform-as-a-Service solution for FX, CFD, and crypto liquidity management, data analytics, reporting, and risk management. Our goal is to empower companies of all sizes and capacities, offering them the tools and technologies needed to thrive in the financial industry.
One of the key strengths of Your Bourse is our flexible and competitive pricing policy, along with bespoke packages tailored to individual requirements. We believe that every company should have the opportunity to benefit from our innovative tools and solutions in a way that suits their specific needs and objectives.
By partnering with Your Bourse, brokers gain access to liquidity from leading providers, enabling them to offer their clients a diverse and competitive trading environment. Additionally, our hosting services in Equinix data centers ensure reliable connectivity and lightning-fast execution.
At Your Bourse, we prioritise the growth and development of our team. We foster a motivating and goal-oriented environment where individuals have ample opportunities to learn and excel in their roles. We believe that by empowering our employees, we can collectively achieve great things.
If you are driven, motivated, and have a clear goal in mind, Your Bourse is the place where you can thrive and accomplish remarkable milestones. Join us on this exciting journey and unlock your full potential.